LiveBridge troubleshooting
Microphone or camera blocked, “Reconnecting…”, joined from another tab, removed from a lesson and other common live-class issues.
Everyone
My microphone or camera is blocked
Your browser has denied access. Allow the microphone and camera in the browser's site settings (the lock or camera icon in the address bar), then try again. If the device is “in use by another app”, close that app.
The microphone or camera button is disabled
The lecturer has turned off microphone and camera for you in this lesson. They can allow it again from the People panel.
I see “Reconnecting…”
Your connection dropped briefly. Wait — the lesson resumes automatically. If you see Connection lost, check your internet and click Rejoin lesson.
“You joined from somewhere else”
The lesson was opened in another tab or device, so this one disconnected. Click Use this tab instead to continue here.
“Enrollment required” or “part of a paid course”
Enrol in the course (or buy access for a paid course) from the course page, then join again.
I can’t share my screen
Screen sharing is for lecturers, and some phone browsers do not support it. On a computer, allow screen capture when the browser asks.
Others hear an echo
Use headphones, or mute when you are not speaking.
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