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Troubleshooting & FAQ
Quick answers to common problems, and how to reach support.
- Signing in & accounts“You appear to be offline”, locked out after failed attempts, Google or SSO sign-in problems, unverified email.Everyone
- Courses, content & mediaA course is not visible, uploads fail, captions never finish, or an embed is blank.Everyone
- Assignments & gradingCannot submit, work not saving near a deadline, no score on a formative assignment, a grade looks wrong.Learners
- AI & creditsNo Ask AI button, “out of credits”, or answers that seem off-topic.Everyone
- Contact supportWho to ask, how to report a problem, and how to write a support request that gets a fast answer.Everyone
Still need help?
Questions about access, grades or a payment to your school? Your instructor or organization admin can usually sort it fastest. For anything else, our support team is here.