Contact support
Who to ask, how to report a problem, and how to write a support request that gets a fast answer.
Everyone
Who to ask
- Your organization
- — for access to a course, grades, roles or a payment you made — your instructor or your organization's admins can fix these directly.
- ValidBridge support
- — for bugs, outages, account problems and anything about how the platform works. Email [email protected] or use Help → Report Issue or Feedback in the app.
- AI Copilot
- — questions about course content — see Ask AI.
Write a request that gets solved quickly
- What you were trying to do, and what you expected.
- What happened instead — include the exact error text.
- The page you were on, your role, and your organization.
- A screenshot if the problem is visual.
ValidBridge is built and supported by Stratnovo Systems.
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