Signing in & accounts
“You appear to be offline”, locked out after failed attempts, Google or SSO sign-in problems, unverified email.
Everyone
“You appear to be offline”
The app cannot reach ValidBridge. Check your connection and reload. If it keeps happening, contact support.
Locked out after several attempts
Sign-in is rate-limited after repeated failures. Wait a few minutes, or reset your password with Forgot password?.
Google sign-in or sign-in links are missing
Your organization has not enabled that method. Use email and password, or ask an admin (Users → Sign-in Methods).
SSO fails or loops
Sign in from your organization's own sign-in page and check that your email domain is allowed. Your admin manages SSO settings.
I never got the verification email
Check spam and promotions folders, then try again. See Signing in.
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