Subscriptions, cancellations & refunds
How subscriptions renew, what happens when a learner cancels or a payment fails, and how refunds work.
Renewals
Subscriptions are billed by Paystack every month or year. Each successful renewal keeps access active; a failed renewal suspends access until a later payment succeeds.
Cancelling
Learners cancel from Account → Billing (click Cancel next to the subscription). Billing stops in Paystack and access ends immediately — there is no grace period.
Refunds
Refunds are issued from your Paystack Dashboard (use the Paystack Dashboard button on the Payments pages). When Paystack reports the refund, ValidBridge marks the purchase refunded and removes the access it granted.
Payouts
Money is settled by Paystack to the bank or mobile-money account set up in your Paystack account, on Paystack's schedule and fees. ValidBridge does not take a cut of or hold these payments.
Purchase statuses
| Status | Meaning |
|---|---|
| Pending | Checkout started but not yet paid. |
| Completed | One-time purchase paid — access granted. |
| Active | Subscription paid and current — access granted. |
| Cancelled | Subscription cancelled — access ended. |
| Failed | A subscription payment failed — access suspended. |
| Refunded | Payment refunded — access removed. |
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